Compel Your Audience to Action Throughout the Customer Journey: How to Reach Today’s Bionic Consumer

I wanted to go to a pop-up shop this weekend, so I pulled out my smartphone, looked at the brand’s Instagram account to see if they had posted about it, visited their website to check the hours, and then looked at a couple of articles from various publications to see what other people had thought […]

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Conversational Marketing and the Era of Always-On Customer Connection

One of the reasons that I am always so excited to be a part of the #CMWorld community is that Content Marketing World brings together some of the most forward-looking and “big idea” thinkers in the field of digital marketing. It’s with that forward-thinking attitude in mind that I crafted my talk at this year’s […]

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Vote for Our SXSW Edu 2019 Panel: Help Us Get Selected for SXSW

Did you know that I’ve been consulting for and teaching at educational institutions for about 5 years? From preschools and charter schools to universities and community colleges, I’ve had a truly rewarding time working with organizations to help them better connect with their stakeholders (parents, teachers, students) and build connections through digital tools. That’s why […]

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